We’re pleased to announce that ITS is upgrading our current work order system to Samanage, an improved incident tracking system.
As part of the transition, you will receive e-mails from Samanage to keep you up-to-date on the status of your incident (work order), as well as follow-up emails asking for your feedback.
A sample is included below so you’ll know what to expect as a legitimate email from our Helpdesk.
Thank you for your patience as we continue to improve our services.
The ITS management team,