Samanage System

Hello,

 

We’re pleased to announce that ITS is upgrading our current work order system to Samanage, an improved incident tracking system. 

 

As part of the transition, you will receive e-mails from Samanage to keep you up-to-date on the status of your incident (work order), as well as follow-up emails asking for your feedback.  

 

A sample is included below so you’ll know what to expect as a legitimate email from our Helpdesk.

 

Thank you for your patience as we continue to improve our services.

 

The ITS management team,

Shawn Beattie

Scott Dean

Diane Heist

Chris Vaughan

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