Category Archives: Tips

Password Reset and Synchronization: SSRPM

Back in May, ITS implemented a new password reset and synchronization tool for your convenience and account security. Enroll in SSRPM or change your password at http://myaccount.augustana.edu Please note that these two new features (password sync and password recovery) are only available to … Continue reading

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Enabling Flash on Chrome

We’ve been getting a lot of questions about Flash lately, due to the use of Sapling Learning for the Chemistry department. One way to bypass the message is to use Internet Explorer (not Edge, which is the default in Windows … Continue reading

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Creating Shortcuts in Windows

I received a request for instructions for creating shortcuts in Windows. While it can be a very simple process, not everyone knows how to do it, so I created a quick video showing how to create three different types of … Continue reading

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Top 5 WiFi Fixes

Top 5 WiFi Fixes Today’s tip is from our network team. They have found that most WiFi issues can be solved with these 5 fixes: 1. Turn your WiFi off and then back on The network team has found that … Continue reading

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Using Augustana CampusNet (Part 2)

In a previous post we looked into the links at the top of CampusNet. To learn more about them, view that post here. However, there is much more that you can find on CampusNet including the answers to the questions below: … Continue reading

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The Growing Threat from Phishing

One tool we have used here in ITS to remove Malware is Malwarebytes Anti-Malware. Having recently acquired AdwareMedic for the Mac,  Malwarebytes Anti-Malware is now also available on the Mac platform. The folks over at Malwarebytes recently blogged about “The … Continue reading

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What to do if your Google mail account may have been hacked

To protect your account you will need to check and fix at least all of the following settings. Once your password has been reset by ITS, first you need to check the bottom of the Inbox and make sure your … Continue reading

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Changing Your Network Password

How to change your network and Arches (formerly WebAdvisor) password when logging into a campus computer (only works on PCs – Macs should use the next technique) Note: You may want to write down the following instructions because you won’t … Continue reading

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Our Top Five Tools for Creating Instructional Videos

In ITS we often get asked about tools for creating videos for flipped or blended classrooms. Here are our current favorite five tools: 1. Movenote (free – PC, Mac, iOS, Android) – very easy tool for annotating PPT, PDF, or … Continue reading

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Don’t lose files during Finals Week

It’s about that time again. Finals week is approaching and students are working on papers and projects right up to the deadlines. This is the worst time for data loss on campus, so take a minute from studying and consider the following tips … Continue reading

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