Author Archives: Kristina Zimmerman

About Kristina Zimmerman

Kristina Zimmerman is an ITS Support Specialist at Augustana College. Her main duties are training, software support, and general Mac support. To contact Kristina, send email to kristinazimmerman@augustana.edu.

Enabling Flash on Chrome

We’ve been getting a lot of questions about Flash lately, due to the use of Sapling Learning for the Chemistry department. One way to bypass the message is to use Internet Explorer (not Edge, which is the default in Windows … Continue reading

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Creating Shortcuts in Windows

I received a request for instructions for creating shortcuts in Windows. While it can be a very simple process, not everyone knows how to do it, so I created a quick video showing how to create three different types of … Continue reading

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Accessing Network Drives on a Mac

Note: This was originally posted on August 15, 2016 and was updated to reflect changes in the process on August 8, 2017. We’ve had some questions about how to access network drives on a Mac so I felt that this … Continue reading

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ITS’ Online and Text Suggestion box

Our first question is in! Question: “Can we get a wireless printer for people who bring their laptops into the Gerber Center? Thanks!” Answer: Fortunately, there already are already two ways to print wirelessly from your computer in the Gerber Center (and … Continue reading

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Find-me (Mobile) Printing

Back in October, ITS announced our Find-me printing service that allows for mobile printing on multi-function printers on campus. This includes, laptops, tablets, and phones with Google’s “Cloud Print” service turned on. We set it up as a “Find Me” printing environment, … Continue reading

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Top 5 WiFi Fixes

Top 5 WiFi Fixes Today’s tip is from our network team. They have found that most WiFi issues can be solved with these 5 fixes: 1. Turn your WiFi off and then back on The network team has found that … Continue reading

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Using Augustana CampusNet (Part 2)

In a previous post we looked into the links at the top of CampusNet. To learn more about them, view that post here. However, there is much more that you can find on CampusNet including the answers to the questions below: … Continue reading

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Using Augustana CampusNet (Part 1)

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, … Continue reading

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Google Apps Email Undo Send Feature out of Beta

This tip is from Sean McBride in the ITS Network team: Google has finally released Undo Send out of beta testing and is now available for everyone. Using Undo Send, you can “unsend” e-mails up to ten seconds after you’ve … Continue reading

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Lab hours for Week 10 and Finals Week

It’s getting to be that time of year again for final papers, tests, and projects come around. To find if a computer is available, first take a look the building hours below and then take a look at our LabMaps to … Continue reading

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