Adding Google Calendar Events from your email

There are multiple ways to add Google Calendar events from your Augustana email. One special way requires no action other than to receive the confirmation email for a hotel, flight, or event from a recognized sender (like an airline or Ticketmaster, etc). By default only you can see those calendar items.  These items are added into Calendar automatically (or not) based on a setting in Calendar:

  1. Open Google Calendar.
  2. In the top right, click  the Settings “gear” and then Settings.
  3. Next to “Events from Gmail,” check/uncheck the box next to “Add automatically” as desired.
  4. At the bottom of the page, click Save.

You should also be able to click on a dotted line under a date and time, if it appears, or within the email click on the three dots and choose “Create Event” and then edit the details as needed.

Screen Shot 2018-12-05 at 9.52.36 AM

Happy calendaring!

Posted in Gmail, Google Apps | Leave a comment

Password Reset and Synchronization: SSRPM

Back in May, ITS implemented a new password reset and synchronization tool for your convenience and account security.

Enroll in SSRPM or change your password at

Please note that these two new features (password sync and password recovery) are only available to current students and employees with active Augustana login accounts.  Alumni continue to retain their Augustana Google Suite account, but they must set up their recovery information (personal email or cell phone number) to use it. To change your G Suite recovery info or password, log in to your Augie account and go to:
Continue reading

Posted in Gmail, Google Apps, Office 365, Passwords, Security, Tips | Leave a comment

Print from wherever you are

Information Technology Services has added a new and easy way to print to campus multifunction printers, right from your smartphone, laptop, or computer wherever you may be. There is no need to log in to a lab or desktop PC.

1. Forward a PDF attachment (not a link) to from your Augustana email.  The maximum attachment size is 25MB.  Some larger scanned documents may exceed this limit.  An automatic response will come back about the status of your print job.

2. Swipe your ID card to release the document at any printer with a touchscreen.  This includes Olin 1st floor,  Library 2nd floor, Old Main (all floors) and Sorensen 2nd floor among other locations.

Jobs are deleted either after 24 hours or when released.

This works similar to how Google Cloud Print works, except via email attachment rather than printing right from Chrome or Google Docs.

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Find-me (Mobile) Printing

Back in October 2015, ITS announced our Find-me printing service that allows for mobile printing on multi-function printers on campus. This includes, laptops, tablets, and phones with Google’s “Cloud Print” service turned on.

We set it up as a “Find Me” printing environment, where you can print via Google Cloud Print and then walk to your nearest MFP (the multi

function printers with a touchscreen) to release your print job .

This saves you from having to decide which printer to choose,
and also prevents your print job from printing out until you are there at
the printer.
MFPs (multi-function printers) that are available to students include Old Main all floors, Library 2nd floor, and Olin 1st floor, Sorensen (ITS Office) and many more campus department MFPs.

Here is a how-to document (PDF) with step-by-step for your device: Using Google Cloud Printing from your Mobile Device.

The video below shows the process at Augustana, using an iPhone as the example for the client.  Stop by ITS with your device if you want help printing using this method.

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Enabling Flash on Chrome

We’ve been getting a lot of questions about Flash lately, due to the use of Sapling Learning for the Chemistry department. One way to bypass the message is to use Internet Explorer (not Edge, which is the default in Windows 10) and make sure that Flash is updated. Even if you have Windows 10, you should be able to find Internet Explorer by using the computer’s search.

However, since Chrome updates Flash automatically, you may want to use Chrome instead. To get Flash to work, you’ll need to follow the instructions below:

To always enable Flash on a specific website in Chrome:

  1. Navigate to Sapling (or whichever page on which you need to use Flash).
  2. Click on either the lock icon or circle with an i in the center (whichever shows up) next to the URL.
    Click on the i
  3. In the middle of the list, you will see Flash. There will be a dropdown that says Ask (default). Click on Always allow on this site.

    Choose "Always allow on this site"

    Choose “Always allow on this site”

  4. Reload the page

Another option….

  1. Go to the URL chrome://settings/content
  2. Click Flash
  3. Under “Allow” enter “” or whatever site needs access.
  4. Reload the page


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Creating Shortcuts in Windows

I received a request for instructions for creating shortcuts in Windows. While it can be a very simple process, not everyone knows how to do it, so I created a quick video showing how to create three different types of shortcuts (click on the links below to go directly to that part of the video):

Posted in General, Tips, Training, Uncategorized, Windows (PC) | Tagged , , , | Leave a comment

Accessing Network Drives on a Mac

Note: This was originally posted on August 15, 2016 and was updated to reflect changes in the process on August 8, 2017.

We’ve had some questions about how to access network drives on a Mac so I felt that this would be a good time to make a blog post about the topic. Your network drives are folders on our servers here on campus. You automatically have access to them when you log into one of the lab or classroom Windows computers on campus, however, if you log into a Mac, you need to manually connect to the folders. To learn more about network drives and how to access them, continue on past the break.

To connect to your Network Drives on a Mac

Continue reading

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Lynda and LinkedIn

Augustana students and staff have access to an awesome resource for online training called LinkedIn, the premier business social network, has purchased and will be migrating its branding and features into a new product called LinkedIn Learning. As you complete courses on Lynda or LinkedIn Learning, your certificates can be displayed on your LinkedIn profile for potential employers and colleagues to see. Take advantage of both of these great resources. Visit CORE for more information about LinkedIn, or ITS for more information about Lynda or LinkedIn Learning.

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Question about printers

Someone sent a message to our TXT feedback service, asking “which printer + scan +copy I should buy?” The answer is, we recommend not buying a printer/copier if you live on-campus. With Google Cloud Print available from any device and the availability of printers/scanner/copiers throughout campus it just isn’t needed.

However, if you live off-campus it can be handy. In that case, ITS does not recommend any specific model, but generally any brand name (HP, Brother, Samsung, and others) and we do generally recommend laser, having a lower cost per page.  Other features like wireless printing can cause problems in residence halls, and may not work at all with our campus network; but are again handy if you live in a private residence.

Thanks for the question!

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Samanage System



We’re pleased to announce that ITS is upgrading our current work order system to Samanage, an improved incident tracking system. 


As part of the transition, you will receive e-mails from Samanage to keep you up-to-date on the status of your incident (work order), as well as follow-up emails asking for your feedback.  


A sample is included below so you’ll know what to expect as a legitimate email from our Helpdesk.


Thank you for your patience as we continue to improve our services.


The ITS management team,

Shawn Beattie

Scott Dean

Diane Heist

Chris Vaughan

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