Find-me (Mobile) Printing

Back in October 2015, ITS announced our Find-me printing service that allows for mobile printing on multi-function printers on campus. This includes, laptops, tablets, and phones with Google’s “Cloud Print” service turned on.

We set it up as a “Find Me” printing environment, where you can print via Google Cloud Print and then walk to your nearest MFP (the multi

function printers with a touchscreen) to release your print job .

This saves you from having to decide which printer to choose,
and also prevents your print job from printing out until you are there at
the printer.
MFPs (multi-function printers) that are available to students include Old Main all floors, Library 2nd floor, and Olin 1st floor, Sorensen (ITS Office) and many more campus department MFPs.

Here is a how-to document (PDF) with step-by-step for your device: Using Google Cloud Printing from your Mobile Device.

The video below shows the process at Augustana, using an iPhone as the example for the client.  Stop by ITS with your device if you want help printing using this method.

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Enabling Flash on Chrome

We’ve been getting a lot of questions about Flash lately, due to the use of Sapling Learning for the Chemistry department. One way to bypass the message is to use Internet Explorer (not Edge, which is the default in Windows 10) and make sure that Flash is updated. Even if you have Windows 10, you should be able to find Internet Explorer by using the computer’s search.

However, since Chrome updates Flash automatically, you may want to use Chrome instead. To get Flash to work, you’ll need to follow the instructions below:

To always enable Flash on a specific website in Chrome:

  1. Navigate to Sapling (or whichever page on which you need to use Flash).
  2. Click on either the lock icon or circle with an i in the center (whichever shows up) next to the URL.
    Click on the i
  3. In the middle of the list, you will see Flash. There will be a dropdown that says Ask (default). Click on Always allow on this site.

    Choose "Always allow on this site"

    Choose “Always allow on this site”

  4. Reload the page
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Creating Shortcuts in Windows

I received a request for instructions for creating shortcuts in Windows. While it can be a very simple process, not everyone knows how to do it, so I created a quick video showing how to create three different types of shortcuts (click on the links below to go directly to that part of the video):

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Accessing Network Drives on a Mac

Note: This was originally posted on August 15, 2016 and was updated to reflect changes in the process on August 8, 2017.

We’ve had some questions about how to access network drives on a Mac so I felt that this would be a good time to make a blog post about the topic. Your network drives are folders on our servers here on campus. You automatically have access to them when you log into one of the lab or classroom Windows computers on campus, however, if you log into a Mac, you need to manually connect to the folders. To learn more about network drives and how to access them, continue on past the break.

To connect to your Network Drives on a Mac

Continue reading

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Lynda and LinkedIn

Augustana students and staff have access to an awesome resource for online training called LinkedIn, the premier business social network, has purchased and will be migrating its branding and features into a new product called LinkedIn Learning. As you complete courses on Lynda or LinkedIn Learning, your certificates can be displayed on your LinkedIn profile for potential employers and colleagues to see. Take advantage of both of these great resources. Visit CORE for more information about LinkedIn, or ITS for more information about Lynda or LinkedIn Learning.

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Question about printers

Someone sent a message to our TXT feedback service, asking “which printer + scan +copy I should buy?” The answer is, we recommend not buying a printer/copier if you live on-campus. With Google Cloud Print available from any device and the availability of printers/scanner/copiers throughout campus it just isn’t needed.

However, if you live off-campus it can be handy. In that case, ITS does not recommend any specific model, but generally any brand name (HP, Brother, Samsung, and others) and we do generally recommend laser, having a lower cost per page.  Other features like wireless printing can cause problems in residence halls, and may not work at all with our campus network; but are again handy if you live in a private residence.

Thanks for the question!

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Samanage System



We’re pleased to announce that ITS is upgrading our current work order system to Samanage, an improved incident tracking system. 


As part of the transition, you will receive e-mails from Samanage to keep you up-to-date on the status of your incident (work order), as well as follow-up emails asking for your feedback.  


A sample is included below so you’ll know what to expect as a legitimate email from our Helpdesk.


Thank you for your patience as we continue to improve our services.


The ITS management team,

Shawn Beattie

Scott Dean

Diane Heist

Chris Vaughan

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Boomerang for Gmail

Have you ever wanted to send an email after hours?  Have you ever wanted to be notified if you have not received a reply email?  This might be an option for you.  It is called Boomerang for Gmail.  This is an add on tool for gmail.  It allows you to create an email and schedule a delivery time.  You can be notified if someone has to responded to an email you have sent. Check out all the features at:


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ITS’ Online and Text Suggestion box

Our first question is in!


Can we get a wireless printer for people who bring their laptops into the Gerber Center? Thanks!


Fortunately, there already are already two ways to print wirelessly from your computer in the Gerber Center (and all of our campus multifunction printers). You can either use Find-me printing (also works for mobile devices) or print from PaperCut. To learn how to use these services, click on the links in the previous sentence to read our previous blog posts about the topic.

For more information about the ITS anonymous suggestion box and how to submit a question or comment by text or web browser, read on. If you have any questions, you can always contact me the helpdesk at or (309) 794-7293. Feel free to also contact me (Kristina Zimmerman). Continue reading

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Merry Christmas from ITS

christmas treeFor those of you, who will be bringing those new electronic gifts onto campus there are a few things to remember:

  • They must be registered on the network in order to use them. You will need to enter the mac address of your device. You can manually register the device at: http://netreg/selfreg (if the device you are registering is not in the list, just use “other”).

If you are not sure where to find the mac address of your device you can Google it or here is a link to which has some suggestions as where you might locate it:

  • In order for a PC to connect to the AugieWiFi Secured, your device must be configured. The easiest way would be to stop by Sorensen 1st floor and we would be happy to help you!  All other devices should connect without problem.

As always if you even have questions or concerns feel free to contact us at 309-794-7293 or

The ITS Department

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