Question about printers

Someone sent a message to our TXT feedback service, asking “which printer + scan +copy I should buy?” The answer is, we recommend not buying a printer/copier if you live on-campus. With Google Cloud Print available from any device and the availability of printers/scanner/copiers throughout campus it just isn’t needed.

However, if you live off-campus it can be handy. In that case, ITS does not recommend any specific model, but generally any brand name (HP, Brother, Samsung, and others) and we do generally recommend laser, having a lower cost per page.  Other features like wireless printing can cause problems in residence halls, and may not work at all with our campus network; but are again handy if you live in a private residence.

Thanks for the question!

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Accessing Network Drives on a Mac

We’ve had some questions about how to access network drives on a Mac so I felt that this would be a good time to make a blog post about the topic. Your network drives are folders on our servers here on campus. You automatically have access to them when you log into one of the lab or classroom Windows computers on campus, however, if you log into a Mac, you need to manually connect to the folders. To learn more about network drives and how to access them, continue on past the break.

To connect to your Network Drives on a Mac

Continue reading

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Samanage System



We’re pleased to announce that ITS is upgrading our current work order system to Samanage, an improved incident tracking system. 


As part of the transition, you will receive e-mails from Samanage to keep you up-to-date on the status of your incident (work order), as well as follow-up emails asking for your feedback.  


A sample is included below so you’ll know what to expect as a legitimate email from our Helpdesk.


Thank you for your patience as we continue to improve our services.


The ITS management team,

Shawn Beattie

Scott Dean

Diane Heist

Chris Vaughan

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Boomerang for Gmail

Have you ever wanted to send an email after hours?  Have you ever wanted to be notified if you have not received a reply email?  This might be an option for you.  It is called Boomerang for Gmail.  This is an add on tool for gmail.  It allows you to create an email and schedule a delivery time.  You can be notified if someone has to responded to an email you have sent. Check out all the features at:


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ITS’ Online and Text Suggestion box

Our first question is in!


Can we get a wireless printer for people who bring their laptops into the Gerber Center? Thanks!


Fortunately, there already are already two ways to print wirelessly from your computer in the Gerber Center (and all of our campus multifunction printers). You can either use Find-me printing (also works for mobile devices) or print from PaperCut. To learn how to use these services, click on the links in the previous sentence to read our previous blog posts about the topic.

For more information about the ITS anonymous suggestion box and how to submit a question or comment by text or web browser, read on. If you have any questions, you can always contact me the helpdesk at or (309) 794-7293. Feel free to also contact me (Kristina Zimmerman). Continue reading

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Find-me (Mobile) Printing

Back in October, ITS announced our Find-me printing service that allows for mobile printing on multi-function printers on campus. This includes, laptops, tablets, and phones with Google’s “Cloud Print” service turned on.

We set it up as a “Find Me” printing environment, where you can
print via Google Cloud Print and then walk to your nearest MFP (the multi
function printers with a touchscreen) to release your print job as soon as
you log in. This saves you from having to decide which printer to choose,
and also prevents your print job from printing out until you are there at
the printer.
MFPs (multi-function printers) that are available to students include Old Main all floors, Library 2nd floor, and Olin 1st floor, Sorensen (ITS Office) and many more campus department MFPs.

Here is a how-to document with step-by-step for your device: Using Google Cloud Printing from your Mobile Device

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Merry Christmas from ITS

christmas treeFor those of you, who will be bringing those new electronic gifts onto campus there are a few things to remember:

  • They must be registered on the network in order to use them. You will need to enter the mac address of your device. You can manually register the device at: http://netreg/selfreg (if the device you are registering is not in the list, just use “other”).

If you are not sure where to find the mac address of your device you can Google it or here is a link to which has some suggestions as where you might locate it:

  • In order for a PC to connect to the AugieWiFi Secured, your device must be configured. The easiest way would be to stop by Sorensen 1st floor and we would be happy to help you!  All other devices should connect without problem.

As always if you even have questions or concerns feel free to contact us at 309-794-7293 or

The ITS Department

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Top 5 WiFi Fixes

Top 5 WiFi Fixes

Today’s tip is from our network team. They have found that most WiFi issues can be solved with these 5 fixes:

1. Turn your WiFi off and then back on

The network team has found that devices sometimes hold onto a connection to a previous wireless access point with a weaker signal. If this is the case with your device, turning the WiFi off and on again will make the device reacquire the closest wireless access point.

2. Reboot your device

All devices should be rebooted from time to time and this will make your device refresh all of its wireless settings.

3. Make sure you are on the correct wireless network

Laptops, tablets, etc. should use AugieWiFi(Secured) for encrypted wireless connections. OpenAugieWiFi can be used but is an unsecure network and not recommended.

Only game systemssmart TVswireless enabled Blu-ray/DVD players, etc. should be using the GameConsolesAC wireless network. This network is speed limited and specifically designed for these devices and cannot be used to access to internal campus resources like Moodle, Webadvisor etc.

4. Make sure your device is registered on our network

Some devices need to be manually registered for use on our network especially game systems, etc. To register your device:

  1. Locate your device’s MAC address (ITS has posted instructions here for various devices). You want to record both the wireless and Ethernet MAC addresses if your device has both a wireless and wired connection option.
  2. Fill in the information on the self-reg section of NetReg:
  3. Choose the device that you want to register from the drop-down and then type the device’s MAC address into the field below:

    On the Self-Reg page: Choose the device that you want to register from the drop-down and then type in your MAC address.

    On the Self-Reg page: Choose the device that you want to register from the drop-down and then type in your MAC address.

  4. Click Register Device

5. Wired connections are always going to be faster than wireless

If you want reliable speed use one of the Ethernet ports provided in every reshall room.

Note: If you are having issues with self-reg or anything else, please contact ITS ( or (309) 794-7293) with that information or stop by our offices and we can manually register your device(s).


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Using Augustana CampusNet (Part 2)

In a previous post we looked into the links at the top of CampusNet. To learn more about them, view that post here. However, there is much more that you can find on CampusNet including the answers to the questions below:

  • Where can I find main contact numbers and websites for offices around campus?
  • Where can I sign up for e2campus so that I am notified of an emergency on campus?
  • How do I know how much I have printed this year?
  • Where is the room schedule located?
  • Where are the Holiday and Pay schedules? Where is the HR page?
  • Where can I find my class list?

In fact, the answers can all be found in a box near the top on the right of CampusNet:

There is a box near the top, on the right of the page that has five links: Employee Information, Be Better Health, Forms & Docs, Resources, and Offices.

There is a box near the top, on the right of the page that has five links: Employee Information, Be Better Health, Forms & Docs, Resources, and Offices.

Continue reading

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The Growing Threat from Phishing

One tool we have used here in ITS to remove Malware is Malwarebytes Anti-Malware. Having recently acquired AdwareMedic for the Mac,  Malwarebytes Anti-Malware is now also available on the Mac platform.

The folks over at Malwarebytes recently blogged about “The Growing Threat from Phishing” and it is good enough that I wanted to share it here.  It paints a downright scary scenario about a particular method called “spear-phishing.”  Scary, but good to know about — since knowing how these scams work will make you and me less susceptible to falling for them.

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